Lux IPTV Refund Policy
Last updated: October 28, 2026
This page explains the Lux IPTV money-back guarantee: which plans it covers, the deadline, and how to ask for a refund.
The 72-hour money-back guarantee
Not satisfied? Cancel within 72 hours of purchase and receive a full refund, no questions asked.
| Plan | Money-back guarantee |
|---|---|
| 1 month | Not covered |
| 3 months | Full refund within 72 hours |
| 6 months | Full refund within 72 hours |
| 12 months | Full refund within 72 hours |
| 24 months | Full refund within 72 hours |
The 72 hours start at the time of purchase. The 1-month plan is not covered by this guarantee.
How to ask for a refund
- Message our team on WhatsApp within 72 hours of your purchase, from our contact page.
- Give your username and the plan you bought, so the team can find your order.
- The team cancels the subscription and refunds you in full.
You don't have to give a reason.
Test before you pay
The free IPTV trial lets you check the service before you pay:
- it lasts 24 hours, with full access to all live channels, movies and series;
- you ask for it on WhatsApp;
- it lets you check that the service works on your device, with your app and your internet connection (at least 30 Mbps is recommended for HD and 4K).
The IPTV setup guide helps you configure it.
If something doesn't work
If the service doesn't work properly, message our team on WhatsApp. Tell us your plan, your device, the app you use and what you see on screen (a screenshot helps a lot). Many problems come from app settings, a typo in the login details or the home connection, and can be fixed remotely.
Third-party costs
Money paid to third parties, such as a paid IPTV app, a device or an internet plan, is not paid to Lux IPTV.
Your legal rights
This page doesn't replace any rights the law that applies to you may give you, in particular as a consumer. The other terms of the service are in our terms of service.
Contact
A question before you order? Message our team on WhatsApp: the button is on our contact page.